Parcels are collected daily – Monday to Friday.
We send all parcels via Parcelforce Express 24. You can also collect from the Bonza unit if you live locally.
Free Postage on all orders £60+ (via Parcelforce Express 24)
Return & Refund Policy
For all return/refund queries, please contact us here
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Bonza Confectionery will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
We will issue the refund via the payment method used for making the purchase.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Bonza Confectionery will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.